Our Terms and Conditions

Orders

During the ordering process, you are required to provide us with your personal details, including your address and postcode of the intended recipient. It is your responsibility to ensure these details provided are correct and we take no liability for failure to deliver goods due to incorrect details being provided.

By clicking "complete order" on the Order form, you are consenting to be bound by our Terms and Conditions appearing on our Online Website.

Submitting your Order Form is subject to our acceptance of this offer, and we will not consider ourselves bound by a contract with you unless we have issued you with a delivery confirmation by email. This is not the email sent on submission of an order.

We accept most major Debit and Credit cards, excluding AMEX.

Delivery

Please note we cannot be held responsible for incorrect addresses. If the recipient is away when we deliver, we will leave the item with neighbours if possible, or in a secure place such as a shed, porch or outhouse. If necessary they will be returned to the shop for collection at a more convenient time. A card will always be left through the door to advise the recipient, where possible.

Please note - once the delivery has been attempted there will be a charge for any subsequent delivery attempts outside of Bembridge village.

We will endeavour to deliver your flowers within your preferred time but unfortunately we cannot guarantee this.

The delivery charge on your order is payable per delivery address. We will attempt to deliver on the day of your order (wherever possible). You will be notified if this is not possible by a member of staff. We cannot be held responsible if we cannot deliver due to circumstances beyond our control.

Cancellation

Unfortunately once your order has been placed, it cannot be cancelled. In special circumstances we may be able to organise a credit note or refund in special circumstances. However, please give 24 hours notice.

We will only refund to the original payment method.

Refunds

Although every flower and plant has a different shelf life, if you feel your blooms have faded too soon, even though you have adhered to our care card supplied with your delivery, we would like to know and be given the chance to put it right for you. Equally if you feel the item you received is for some reason incorrect please get in touch with us immediately. Failure to do so will prevent us from being able to offer a refund or exchanges.

Due to the nature of perishable items we must insist that you contact us within 24 hours, so we are given the best chance to put things right for you. This does not affect your statutory rights.

Please do not dispose of your flowers as we would always like to see what has gone wrong. If you feel the blooms have faded too quickly, we will either require you to bring them back into our shop or require a Digital Photograph of the goods.

Please note it is very important that you follow our care card supplied with your flowers, this will ensure they are healthy and help them to last the expected extent of their shelf life.

Please find some tips below:

Simply cut the stems on a sharp diagonal & pop the bunch into a fresh vase of water with the added flower food. We recommend that bouquets are placed in a cool spot, away from draughts, radiators & fruit & have their water changed every 1-2 days.

If you receive a bouquet in an aqua bubble we recommend that the bouquet is taken out of its aqua-pack as soon as possible, but a maximum of 48 hours.Bouquets can survive in the bubble for a couple of days, but bacteria will gradually build up & reduce the flowers life span. With all aqua-packs, please take care to undo the bubble of water over a sink.

A refund will not be provided if the product has been received for 5 days+.

Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.

Returns